In an emergency situation call the Police on 999.

If you think there has been a crime but it is not an emergency, call the Police on 101.

If you are concerned about yourself or another adult who may be being abused or neglected, contact Adult Social Care in the area in which the person lives, on the numbers below:

• Reading 0118 937 3747
• West Berkshire 01635 519056
• Wokingham 0118 974 6800
• Out of normal working hours, contact the Emergency Duty Team 01344 786 543

Do:

• Stay calm and listen
• Take what you are being told seriously
• Offer support to help them stop the abuse happening
• Be aware that medical or other evidence might be needed
• Make a written note of what you have been told
• Contact Adult Social Care in your local Council without delay.

Do not:

• Press the person for more details
• Assume that someone else will take action
• Contact the alleged abuser
• Promise to keep it a secret

What Will Happen Next?

Trained staff will carry out a careful and sensitive enquiry. What happens then will depend on the wishes of the person concerned and the seriousness of their situation. If they are in danger, ensuring their safety will be of utmost importance.

Information and advice will be offered so that the person can make an informed choice about any practical help they need or action they wish to take. If they are unable to make an informed choice, care will be taken to support or protect them.